Hey, Hey Blogginistas!!
This coming weekend I will be attending a black tie wedding. (I’ll be posting about that event next week!) Luckily I already have a dress that is appropriate & in-style for the season, so all I needed to do over this long & fabulous Columbus Day Weekend was find a killer pair of shoes. Knowing where to shop for shoes on such a high traffic weekend in retail I sought out Nordstrom’s. Now I’m not here to talk about the shoes that I bought (which are by the way a four inch heel with a one inch platform…& yes I have to wear them for at least four hours Saturday night)….I’m actually here to share my thoughts on the service I received…not exactly about fashion, but the purchase will lead to many fashionable outfits to come!
For those who don’t know, Nordstrom’s is an upscale department store, comparable to Bloomingdales, just not as commonly seen. What I love about Nordstrom’s though is that while it’s upscale, it’s not always overpriced; they definitely have affordable items for men & women of all ages & all budgets. Since I sadly have no concept of the value of the dollar, I can’t help but literally be sucked into purchasing a more expensive item over something “affordable.” After being helped by the most wonderful men ever, I found myself at the register with not one, but two new pairs of shoes. In my defense, if I did not receive the help & attention that I got from the men doing their job VERY well, I would not have purchased both pairs of shoes.
Because I work in retail, you would think I know the tricks any sales person can pull in order to get a customer to spend more money…well I do know these tricks & l was fully aware of what was going on. If anything, I was absolutely amazed by these men’s’ selling skills! I think what really got me as a customer was the compliments & the extra help I received from two or three men in the shoe department of Nordstrom’s. They were complimenting the dress I was going to wear to this upcoming wedding….& telling me how I can wear the shoes with other outfits. Then when they tried (& were successful) selling me a new pair of boots they shared every which way I could wear the boots. Yet while a man can’t give me a personal testimony on women’s shoes, this particular man was fully educated on the shoes that he was selling & shared practical details with me. The more I heard, the more I felt it was necessary for me to buy two pairs of shoes.
If you think about it, every store you walk in to, whether it’s Nordstrom’s, Abercrombie & Fitch, or the Apple store, the better the service, the better you feel about what you are spending your money on. It’s a tactic every single retail company uses…& guess what?!...it works! All of us can probably speak of a time where we found ourselves guilty of this scenario…but it’s nothing to be ashamed of. Just be aware & be smart about your purchase.
To all those frequent shoppers…tell us your story? Have you ever gotten sucked into buying something just because of the great customer service?
Love always,
BR
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